QUESTIONS AND POLICIES
FAQ
POLICIES
PRESENCE REQUIRED AT DELIVERY
We require someone to be present at time of delivery. This ensures a smooth handoff of your purchase without a loss in quality or damage goods.
DELIVERY PROCESS
Delivery is included in your purchase. You will receive an email when your order is headed to the butcher for processing and again with a delivery date and time.
RETURN, REFUND, EXCHANGE POLICY
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Due to the perishable nature of farm-fresh beef, we cannot accept returns or exchanges once the product has left our farm.
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All sales are final.
QUALITY COMMITMENT
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We stand behind the quality of our beef products.
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Each animal is humanely raised and properly processed to meet or exceed industry standards.
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All beef is processed at USDA-inspected facilities.
SPECIAL CIRCUMSTANCES
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In the extremely rare event of a verifiable quality issue, please contact us within 24 hours of purchase with photographs and details.
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While we don't guarantee refunds, we value your satisfaction and will address serious concerns on a case-by-case basis.
BEFORE PURCHASING
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We encourage you to ask any questions about our beef before purchasing.
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We're happy to provide information about cuts, processing, storage recommendations, and cooking tips.